Cassandra Bixler is a Practice Leader for the Change Management and Learning Development Practice at NYSTEC. She holds a Bachelor of Arts in Communication Studies from Niagara University and has more than 20 years of experience consulting for New York State government agencies on large-scale technology and program implementations. Cassie is a Prosci Certified Change Management Practitioner. She is from Niskayuna, NY, and serves as the President for the Capital Region Chapter of the Association for Talent Development (CRATD).

Isaac Lutz serves as a policy and program strategic solutions practice (PPSS) leader for NYSTEC. He leads the PPSS practice and oversees multiple client projects within the Medicaid program, which is overseen by the Office of Health Insurance Program at the New York State Department Health. He is from Indianapolis, Indiana, earned a bachelor’s degree from Indiana University, and a master’s degree from the University of Oklahoma. Before joining NYSTEC, Isaac worked for the Oklahoma Health Care Authority, and he also served in the country of Moldova as a United States Peace Corp Volunteer.

Muhammad Khan serves as a Quality Management and Improvement Practice Leader for NYSTEC. He attended SUNY Albany’s School of Business, where he earned an MBA in information technology management. He also holds a master’s certificate in human resource management from Cornell University. Muhammad has more than 10 years of experience in human resources, healthcare technology, and consulting spanning New York City and Albany. He holds PMI, PBA, and PMP certifications and worked at General Electric beforejoining NYSTEC. He is originally from Detroit, Michigan, and is an avid sports fan. His favorite teams are the Detroit Lions, Tigers, and Redwings.

Olivia Savery is a Quality Systems Transformation Practice Leader at NYSTEC. She is responsible for guiding the overall strategy, client satisfaction, and success of the Quality Systems Transformation Practice. She also serves as the lead for NYSTEC’s Quality Improvement Organization (QIO)-like Entity Designation, overseeing all related initiatives, strategy development, and operational alignment to ensure compliance with regulatory standards. Olivia holds a bachelor’s degree from the Massachusetts College of Liberal Arts, as well as a Master of Public Health and a Doctor of Public Health from the University at Albany. Previously, she worked at the Center for Disability Services, serving as the Director of Quality Improvement and Incentive Programs. She is from upstate New York and holds several professional certifications, including one in change management and one in health informatics.

Emily Light is NYSTEC’s Planning & Design Practice Leader.

She is a public health professional with experience in the insurance, healthcare delivery, and healthcare consulting settings. Emily’s career has focused on building new functions, relationship management, strategic planning, portfolio development/management, program management, process improvement, goal setting, and outcome achievement. She is experienced in leading teams, managing complex relationships, team building, conflict resolution, and facilitating change management techniques.

Emily is active in her community and serves on the boards for the Homeless & Traveler’s Aid Society and the Niskayuna Girls Softball League.

Amit Bhaumik is NYSTEC’s Practice Leader – Data Services and Management Team.

Amit brings a wealth of expertise and leadership in healthcare technology project and program management with more than two decades of experience in system development, testing, implementation, database management, and data analysis and visualization. His background combines an IT foundation with strong technical skills and leadership, enabling him to drive initiatives to successful completion while fostering effective communication among technical and business stakeholders.

His tenure at NYSTEC includes roles such as the engagement lead for major initiatives with both the New York State Department of Health and the New York State Office of Children and Family Services, where he led teams towards mission-critical objectives.

Amit holds a master of city planning degree from the Indian Institute of Technology, a bachelor’s of engineering from Bengal Engineering College, and a master’s in business administration in healthcare management from Clarkson University. He holds several certifications, including project management professional (PMP) and program management professional (PgMP) from the Project Management Institute.