Rob Chang serves as a policy and program strategic solutions (PPSS) practice leader for NYSTEC. He leads the PPSS practice and oversees multiple client projects within the Medicaid program, which is overseen by the Office of Health Insurance Program at the New York State Department Health. Rob is experienced with engaging with clients on strategic program and policy implementation, portfolio management, project management, business analysis, digital learning product development, and communications management. Previously, he spent seven years as a lead system analyst with Reed Group and eight years with the GE Energy Learning Center in various roles.

Cassandra Bixler is a Practice Leader for the Change Management and Learning Development Practice at NYSTEC. She holds a Bachelor of Arts in Communication Studies from Niagara University and has more than 20 years of experience consulting for New York State government agencies on large-scale technology and program implementations. Cassie is a Prosci Certified Change Management Practitioner. She is from Niskayuna, NY, and serves as the President for the Capital Region Chapter of the Association for Talent Development (CRATD).

Isaac Lutz serves as an account management and client strategy (AMCS) practice leader for NYSTEC. He is from Indianapolis, Indiana, earned a bachelor’s degree from Indiana University, and a master’s degree from the University of Oklahoma. Before joining NYSTEC, Isaac worked for the Oklahoma Health Care Authority, and he also served in the country of Moldova as a United States Peace Corp Volunteer.

Muhammad Khan serves as a Quality Management and Improvement Practice Leader for NYSTEC. He attended SUNY Albany’s School of Business, where he earned an MBA in information technology management. He also holds a master’s certificate in human resource management from Cornell University. Muhammad has more than 10 years of experience in human resources, healthcare technology, and consulting spanning New York City and Albany. He holds PMI, PBA, and PMP certifications and worked at General Electric beforejoining NYSTEC. He is originally from Detroit, Michigan, and is an avid sports fan. His favorite teams are the Detroit Lions, Tigers, and Redwings.

Olivia Savery is a Quality Systems Transformation Practice Leader at NYSTEC. She is responsible for guiding the overall strategy, client satisfaction, and success of the Quality Systems Transformation Practice. She also serves as the lead for NYSTEC’s Quality Improvement Organization (QIO)-like Entity Designation, overseeing all related initiatives, strategy development, and operational alignment to ensure compliance with regulatory standards. Olivia holds a bachelor’s degree from the Massachusetts College of Liberal Arts, as well as a Master of Public Health and a Doctor of Public Health from the University at Albany. Previously, she worked at the Center for Disability Services, serving as the Director of Quality Improvement and Incentive Programs. She is from upstate New York and holds several professional certifications, including one in change management and one in health informatics.

Emily Light is NYSTEC’s Planning & Design Practice Leader.

She is a public health professional with experience in the insurance, healthcare delivery, and healthcare consulting settings. Emily’s career has focused on building new functions, relationship management, strategic planning, portfolio development/management, program management, process improvement, goal setting, and outcome achievement. She is experienced in leading teams, managing complex relationships, team building, conflict resolution, and facilitating change management techniques.

Emily is active in her community and serves on the boards for the Homeless & Traveler’s Aid Society and the Niskayuna Girls Softball League.