Fighting Fire with FireCAD

The Challenge

The Fire Department of the City of New York (FDNY) is the largest fire department in the United States and one of the busiest emergency responders in the world. FDNY’s computer-aided dispatch (CAD) system must support the complex public-safety software system responsible for mission-critical logistics for NYC fire trucks and battalions.

When the time came to modernize the CAD and an initial product from an external vendor was deemed insufficient, FDNY decided to develop a customized product in-house. They leveraged their own programming and operations experts and brought in a system integrator (SI) to develop the software solution. How would FDNY be assured that this multimillion-dollar, multiyear project would result in the right CAD system for their specific needs?

Success Story
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Our Solution

NYSTEC independently verified and validated the SI’s software development services to:

  • Detect and correct any cost or schedule variances.
  • Identify potential process or product risk.
  • Confirm that the project life cycle processes complied with regulatory, performance, schedule, and budget requirements.
  • Confirm that the SI’s product and processes complied with FDNY’s defined requirements.
The Result
The Result

$22 Million FireCAD Launched

$22 Million System Successfully Replaced 45-Year Old CAD in August 2021

Among other benefits, the new system:

  • Is more reliable than the previous CAD.
  • Makes it easier to dispatch resources quicker.
  • Requires less dispatcher training.
  • Gets necessary data to dispatches faster.
  • Requires only 52 minutes of downtime annually–a dramatic change from the previous system’s nine hours.
  • Is designed to be compatible with next-generation 911.

How to Hire Us

Are you interested in engaging NYSTEC for a project? Learn more about the different types of contract vehicles you can use.



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