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NYSTEC Wins Pennsylvania ITQ Contract

January 12, 2010

The Commonwealth of Pennsylvania recently awarded NYSTEC a contract for Master IT Services enabling agencies and localities in Pennsylvania to tap the company for specific consulting engagements.  The contract was awarded under Pennsylvania’s Invitation to Qualify (ITQ) program.

“This contract pre-qualifies our company to work on technology projects for state and local agencies across Pennsylvania,” said NYSTEC Director Mike Walsh.  “In order to achieve this status, we had to receive positive evaluations from many of our past clients in complex technology domains. The outstanding client references validate that NYSTEC is truly an independent technology advisor and that clients can count on us to bring clarity to complex technology projects.”

Under the Pennsylvania ITQ program, vendors apply to provide specific IT services.  Commonwealth agencies can then hire these pre-qualified vendors without going through an RFP process.

With Pennsylvania contract number 4400004806, NYSTEC is pre-qualified under four service categories:

General IT
- Customer Relationship Management (CRM) services such as feasibility studies, process or system gap analysis, organizational change readiness assessment, risk assessment, migration strategies and planning as they relate to consulting for IT CRM projects.
- Electronic Document Management Systems (EDMS) services such as planning for implementation of EDMS systems to include risk assessment, workflow analysis, workload management, network design and security consulting, application prototyping, system migration strategies, initial project imaging/digitizing, planning for document conversion (hardcopy to electronic or electronic to new system/media), and document indexing/queuing; and performance monitoring/ measurement, benchmarking, and collaborative tools (implies BPR) as they relate to consulting for EDMS projects.
- eGovernment services such as planning for implementation of web-based systems, including web site efficiency evaluations, accessibility reviews/audits, and security issues as they relate to consulting for eGovernment (web-based) projects.
- Financial services such as financial planning, cost control, systems/EDP audits, and cost benefits/return-on-investments
- Operational services such as risk assessment, work-flow analysis, application prototyping (for purposes of demonstration), scaling, facilities planning, performance monitorin/measurement, quality control benchmarks, efficiency reviews, and security issues as they relate to consulting for IT operations. Organizational services such as change management, ergonomics, skills analysis, information distribution, organization restructuring, and impact analysis as they relate to consulting for IT organizations.
- Planning services such as needs assessment, risk assessment, evaluations, migration strategies, project planning for systems development, and feasibility studies as they relate to consulting for IT projects. Includes planning for SAP Integrated Systems.

IT Security
- Managed Security services include, but are not limited to: round-the-clock monitoring and management of intrusion detection systems and firewalls, overseeing patch management and upgrades, performing security assessments and security audits, and responding to emergencies.
- Ethical Hacking & Penetration Testing services include the process of attempting to circumvent and exploit know vulnerabilities within all aspects of network security.
- Vulnerability Scan services include vulnerability scans of internal and external networked systems to identify potential areas of risk.
- Independent Services Assessments services include assessment of standards and controls related to Infrastructure Service Support and Delivery as defined by the Information Technology Infrastructure Library (ITIL) / ISO 20000.
- Regulatory Compliance Solutions services include, but are not limited to: on-site audits, scanning and reporting of regulatory compliance requirements.

Independent Verification and Validation (IV&V)
- Requirements Validation and Tracing, milestone review, metrics analysis, test witnessing, site acceptance testing, defect investigation,
- Vendor Analysis and Selection,
- Quality Assurance and Management, reporting and documentation review for IT and telecommunications projects.

Network and Telecommunications Services
- Network Services include, but are not limited to: the development of planning documents pertinent to the building of a new LAN system, the upgrading of an existing LAN system or the integration of two or more LANs, or the integration of two or more LANs via a WAN. The definition of user, business and technical requirements, connectivity and interoperability issues, feasibility study, the identification of constraints, cost/benefit analysis, security requirements, the outlining of possible alternatives and the recommendation of a solution would be included in this activity. In addition, this includes, but is not limited to: the development of design documents, determination of logical relationships and the physical specifications. The end results are formal conceptual and/or detailed design reports that may include architectural design reports and structural design reports, each with network diagrams and other appropriate charts and documentation. Wireless LAN security pre and post installation reviews must follow all security standards established in the Commonwealth including the most current Wireless LAN Information Technology Bulletin. It does not include the purchase or installation of hardware, software, cabling or other materials.
- Customer Relationship Management (CRM) services such as feasibility studies, process or system gap analysis, organizational change readiness assessment, risk assessment, and planning as they relate to consulting for Telecommunications CRM projects.
- Call Center/IVR services such as call center/IVR review, design and/or development; financial best practices; review and evaluation specific to current and future call centers/IVRs; procurement specification development (precludes contractor from bidding); on-site and remote call testing, voice recognition performance testing, application analysis and tuning, automated load and stress testing, positive and negative path testing, Customer Behavior Intelligence, network support, (e.g., traffic studies, network performance studies, etc.) data storage solutions, recommendations for skill set development tools and skill set assessments, and agent coaching.
- Voice over IP (VOIP) services such as design, development, analysis, telecommuting, define risk, security, and standards compliance.

“We look forward to providing agencies in Pennsylvania with the same level of expertise and responsiveness that our clients in New York, New England, and the Mid-Atlantic region have long received,” said Walsh.